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Last updated: April 2026
Welcome to RHEA. These Terms of Use ("Terms") govern your access to and use of the website rhea.pt, the booking platform at rhea.pt/booking, and all services provided by RHEA ("we", "us", or "our"), a home massage and wellness company registered and operating in Portugal.
By accessing our website, making a booking, purchasing a gift card, or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
RHEA provides the following services at the client's chosen location (home, hotel, or office):
All services are currently available in the following regions of Portugal: Lisbon, Porto, and the Algarve. Service availability in specific locations within these regions may vary depending on therapist coverage.
You must be at least 18 years of age to book a service, purchase a gift card, or enter into any agreement with RHEA. By using our services, you confirm that you meet this requirement. Minors under 18 may receive massage services only with the written consent of a parent or legal guardian who must be present during the session.
All bookings are made through our online platform at rhea.pt/booking or by contacting us via WhatsApp at +351 927 995 345 or email at [email protected]. A booking is confirmed only once you receive a confirmation from RHEA.
You may cancel or reschedule your appointment free of charge up to 24 hours before the scheduled session. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee equal to the full price of the booked service. No-shows without prior notice will be charged the full session fee.
If you are not available at the agreed location and time, the therapist will wait for up to 15 minutes. After this period, the session may be shortened to fit within the remaining time or treated as a no-show at RHEA's discretion.
In rare circumstances (e.g., therapist illness, severe weather, force majeure), RHEA may need to cancel or reschedule your appointment. In such cases, we will notify you as soon as possible and offer a full refund or a rescheduled session at no additional cost.
All payments are processed securely through our booking platform at rhea.pt/booking. Prices are displayed in Euros and include applicable VAT. Payment is required at the time of booking unless otherwise agreed for corporate accounts. RHEA reserves the right to adjust pricing at any time; however, confirmed bookings will be honoured at the price quoted at the time of confirmation.
Gift cards purchased through RHEA are non-refundable and non-transferable for cash. Each gift card has an expiration date printed on it or communicated at the time of purchase. Gift cards must be redeemed before their expiry date. RHEA is not responsible for lost, stolen, or expired gift cards.
When using RHEA's services, you agree to:
RHEA's massage and wellness services are intended for relaxation, stress relief, and general wellbeing. They are not a substitute for medical treatment, diagnosis, or professional healthcare advice. Our therapists are certified massage professionals, not medical practitioners.
If you have any medical condition, are pregnant, have recently undergone surgery, or are under medical treatment, you should consult your doctor before booking a massage. RHEA reserves the right to refuse service if a therapist determines that providing the treatment could pose a health risk to the client.
Acupuncture services are provided by licensed practitioners in accordance with Portuguese regulations. Clients should disclose all relevant health information before an acupuncture session.
Corporate wellness programmes are subject to a separate agreement between RHEA and the contracting company. These Terms apply to individual employees receiving services under a corporate programme unless superseded by the corporate agreement. Companies are responsible for ensuring their employees are informed of relevant health and safety considerations.
All content on the RHEA website and booking platform — including text, images, logos, branding, graphics, and design — is the property of RHEA or its licensors and is protected under Portuguese and European intellectual property law. You may not reproduce, distribute, modify, or republish any content without our prior written consent.
The RHEA name, logo, and brand identity are trademarks of RHEA. Unauthorised use is strictly prohibited.
To the fullest extent permitted by Portuguese law:
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
We take your privacy seriously. The collection and processing of your personal data is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and Portuguese data protection legislation. By using our services, you acknowledge that you have read and understood our Privacy Policy.
Our website may contain links to third-party websites or services. RHEA is not responsible for the content, privacy practices, or availability of these external sites. Accessing third-party links is at your own risk.
RHEA reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes are published constitutes acceptance of the revised Terms. For material changes, we will make reasonable efforts to notify you via email or through our website.
These Terms are governed by and construed in accordance with the laws of the Portuguese Republic. Any disputes arising from or relating to these Terms or the use of RHEA's services shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal, without prejudice to any mandatory consumer protection provisions that may apply under EU law.
In the event of a dispute, we encourage you to contact us first so we can attempt to resolve the matter amicably. You may also file a complaint with the Portuguese Consumer Dispute Resolution Centre or use the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
If you have any questions about these Terms of Use, please contact us: