Last updated: April 15, 2026
These Terms of Use ("Terms") govern access to and use of rhea.pt, the booking platform, any applications, pages, forms, contact channels, and digital services operated by RHEA (hereinafter "RHEA", the "platform", "we", "us", or "our").
By accessing the website, creating an account, submitting a booking request, making a payment, communicating with RHEA, or using any feature of the platform, the user ("Customer", "User", or "you") confirms that they have read, understood, and fully accepted these Terms.
If you do not agree with these Terms, you must not use the platform or request services through it.
RHEA operates a technological and commercial booking and intermediation platform that allows Customers to search for, request, schedule, and pay for wellness, massage, and related services provided by independent therapists or other third-party providers ("Professionals").
Unless expressly stated otherwise for a specific offering, RHEA does not itself directly provide massage, therapeutic, or wellness services, does not operate as a clinic, medical provider, physiotherapy provider, or healthcare establishment, and does not provide medical advice.
When a Customer confirms a booking for a service performed by an independent Professional, the in-person service is carried out by that Professional, who is responsible for the actual delivery of the session, the technical suitability of the service in the specific case, compliance with applicable professional standards, and conduct during the service.
RHEA may, among other things:
Nothing in these Terms creates any employment, agency, partnership, franchise, permanent representation, or fiduciary relationship between the Customer and RHEA, or between the Customer and any Professional, other than as strictly necessary for use of the platform and completion of the booked service.
The platform and services are intended only for persons aged 18 or older who have legal capacity to enter into binding contracts.
Minors may only receive a service if expressly permitted by RHEA, subject to case-by-case review, prior written authorization from a legal guardian, and the presence of a responsible adult throughout the session.
The Customer agrees to:
The Customer is responsible for all activity carried out through their account or personal data, except where unauthorized use is proven and is not attributable to the Customer.
A booking is initiated by the Customer through the platform, including, where requested, the address, service type, duration, date, time, contact details, and any other required information.
Submission of a request does not guarantee availability. A booking is only confirmed once accepted on the platform or expressly confirmed by RHEA.
Where necessary, RHEA may replace the originally assigned Professional with another available and suitably qualified Professional without this constituting breach, provided that the booked service remains substantially equivalent.
RHEA may refuse or cancel requests, before or after confirmation, where there are reasonable grounds to do so, including for safety reasons, unsuitable location, operational impossibility, incomplete information, suspected fraud, abusive conduct, relevant contraindication, incident history, Professional unavailability, or force majeure.
The prices displayed on the platform are those applicable at the time of booking, except in the case of manifest error. RHEA may change prices at any time for future bookings.
The Customer authorizes RHEA, directly or through third-party payment providers, to charge the amounts due for the service, applicable fees, cancellation charges, authorized additional costs, or amounts relating to damage, wasted travel, or incidents attributable to the Customer, where legally and contractually permitted.
Payments are processed by third-party payment providers. As a rule, RHEA does not store full card details.
Invoicing may be issued by RHEA, an affiliated entity, a billing provider, or, where applicable, by or on behalf of the Professional, in accordance with applicable law and the operational structure adopted.
The Customer may cancel or reschedule within the period indicated on the platform at the time of booking.
Without prejudice to promotional rules or specific conditions shown at checkout, cancellations made outside the free cancellation window may result in full or partial charges, including travel costs, opportunity cost, and administrative fees.
If the Customer fails to appear, does not open the door, does not respond to reasonable contact attempts, provides an incorrect address, fails to ensure minimum service conditions, or causes a material delay that prevents the session from taking place, the service may be treated as delivered for billing purposes, in whole or in part.
RHEA or the Professional may cancel or interrupt the service for safety reasons, unavailability, contraindications, risk, inappropriate conduct, suspected illegality, unsuitable premises, illness, accident, serious operational reason, or force majeure. In such cases, RHEA will determine, depending on the circumstances, whether to offer rescheduling, credit, or a full or partial refund.
The Customer is responsible for ensuring that the service location provides:
The Customer is also responsible for:
Before the session, the Customer must fully and truthfully disclose all relevant information, including pain, injuries, recent surgery, pregnancy, allergies, physical limitations, medication, contraindications, infections, contagious illnesses, implants, cardiovascular history, or any other relevant factor.
The services made available through the platform are of a wellness and, where applicable, complementary therapeutic nature and do not replace medical care, diagnosis, clinical treatment, physiotherapy, psychotherapy, emergency care, or advice from a healthcare professional.
The Professional and/or RHEA may refuse, postpone, limit, or interrupt a service where they reasonably believe there is a contraindication, a risk to the Customer or the Professional, or insufficient information.
RHEA and the Professional are not responsible for damage, worsening conditions, or adverse outcomes resulting from false, incomplete, omitted, or outdated information provided by the Customer.
The following are strictly prohibited:
Any breach may result in immediate interruption of the service, no refund, account suspension, refusal of future bookings, reporting to the authorities, and exercise of all applicable legal rights.
Unless expressly stated otherwise, Professionals made available on the platform are independent providers, not employees of the Customer and not employees, permanent representatives, or labor agents of the Customer.
RHEA may implement application procedures, selection criteria, document verification, onboarding, standards training, quality monitoring, ratings, internal audits, and removals from the platform. However, such measures must not be interpreted as an absolute guarantee of availability, compatibility, results, clinical suitability, licensing, certification, ongoing legal compliance, or absence of human error.
RHEA does not guarantee that any service will produce specific physical, therapeutic, aesthetic, emotional, or performance-related results.
Any complaint, safety incident, property damage, injury allegation, or inappropriate conduct must be reported to RHEA as soon as possible and ideally within 24 hours of the session, together with a factual description and, where relevant, supporting evidence.
Unjustified delay in reporting may prejudice the assessment of the case.
Unless expressly stated otherwise, RHEA does not guarantee that insurance coverage exists for every scenario, damage, loss, or prejudice associated with each booking. The possible existence of insurance maintained by RHEA, the Professional, or a third party does not constitute a general assumption of liability and does not remove the need for case-by-case assessment.
The Customer must remove or secure fragile, valuable, confidential, or particularly sensitive items at the service location. RHEA is not liable for indirect losses, loss of profit, reputational damage, loss of opportunity, non-compensable emotional distress, or special/consequential damages, to the maximum extent permitted by law.
The platform is provided on an "as is" and "as available" basis. RHEA does not guarantee uninterrupted, error-free, secure, or virus-free operation, nor that every request will find an available Professional.
To the maximum extent permitted by law, RHEA is not liable for acts, omissions, conduct, negligence, professional breach, technical error, injury, property damage, loss, delay, non-attendance, regulatory non-compliance, or any event attributable to the independent Professional in connection with the actual performance of the in-person service.
Without prejudice to mandatory consumer rights and liability that cannot lawfully be excluded, RHEA's aggregate liability for any claim arising out of or relating to the platform or a booking shall, as a rule, not exceed the amount actually paid by the Customer to RHEA for the specific booking giving rise to the claim in the 12 months preceding the event.
To the maximum extent permitted by law, RHEA is not liable for:
Nothing in these Terms excludes liability for intentional misconduct, gross negligence, death, or personal injury where such exclusion is prohibited by law.
To the maximum extent permitted by law, the Customer agrees to indemnify and hold harmless RHEA, its directors, officers, employees, representatives, affiliates, and partners from and against claims, losses, damages, costs, fines, expenses, and legal fees arising out of:
All rights in and to the website, the RHEA brand, design, text, photographs, videos, databases, software, layout, distinctive signs, and content belong to RHEA or its licensors.
The Customer may not copy, reproduce, republish, extract, sell, sublicense, scrape, reverse engineer, reuse, or commercially exploit any part of the platform without prior written authorization.
By submitting reviews, comments, feedback, photographs, or suggestions, the Customer grants RHEA a non-exclusive, worldwide, royalty-free, sublicensable license to use them for operational purposes, service improvement, marketing, quality assurance, and legal defense, subject to applicable law.
RHEA may, at any time and without prior notice where reasonably necessary, limit or suspend access, cancel bookings, block accounts, hold payments for verification, or terminate platform access in cases of suspected fraud, abusive chargebacks, security incidents, breach of these Terms, or legal/operational risk.
The Customer agrees to receive communications by email, SMS, WhatsApp, telephone, or other electronic notifications relating to bookings, support, security, incidents, billing, contractual updates, and, where consent exists, marketing.
The processing of personal data is governed by RHEA's Privacy Policy, which forms an integral part of these Terms, without prejudice to any specific consents collected in dedicated flows.
RHEA may amend these Terms at any time. The updated version will be published on the website together with the date of revision. Where legally required or materially relevant, RHEA may notify users by additional means.
Continued use of the platform after the effective date of the changes constitutes acceptance of the revised Terms.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms are governed by Portuguese law.
Without prejudice to mandatory consumer rights, any dispute shall be submitted to the competent courts of Portugal.
Consumers may also refer disputes to a competent Alternative Consumer Dispute Resolution entity in Portugal, and should consult the current list made available by the Portuguese consumer authorities.
Where legally required, RHEA will also make available access to the electronic complaints book and other legally mandated complaint channels.
For questions about these Terms, bookings, incidents, or complaints: